Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions (the "Terms") govern every quote, proposal, order, purchase, and use of the website and services of Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs ("Lone Star Signs," "we," "us"). By requesting a quote, placing an order, approving artwork, making payment, or using the website, you ("Customer," "you") accept these Terms. If you do not agree, do not order.

2. Who We Are

Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs
206 L & B Street, Red Oak, TX 75154
Phone: 214-505-3611
Email: orders@lstarsigns.com

3. Definitions

• "Order" — your purchase of Products from us, including its written specifications, options, quantities, and approved Artwork.
• "Products" — the goods we sell, including signs, banners, stickers, magnets, door hangers, business cards, and related items.
• "Custom Products" — Products that are custom-made, personalized, printed, cut, fabricated, or specially ordered for you.
• "Artwork" — logos, designs, text, photographs, files, and other content used to produce your Order, whether supplied by you or prepared by us.
• "Approval" — your authorization of Artwork or order details for production, given through our website, email, text, or another documented method.
• "Production" — the design-finalization, printing, cutting, fabrication, finishing, and packaging work we perform.
• "Rush Production" — the paid priority-production service described in Section 19.
• "Carrier" — a third-party delivery provider such as UPS, FedEx, USPS, a freight line, or a courier.
• "Website" — our websites and online ordering tools; the "Services" are the Website plus our quoting, design, production, and fulfillment services.

4. Eligibility and Authority to Order

You must be at least 18 and able to form a binding contract. If you order for a business or another person, you represent that you are authorized to bind them to these Terms.

5. Quotes and Estimates

Quotes and estimates are invitations to order, not binding offers, and may expire or be revised — including for material-cost changes, corrected specifications, or errors. An Order exists when we accept it, which for online orders occurs when payment is confirmed.

6. Pricing

Prices are as shown at checkout or in your written quote. We may correct obvious pricing errors before production. Pricing and production timing may change if payment is delayed (Section 8).

7. Taxes

Applicable sales taxes are calculated and shown before payment. You are responsible for any taxes on your purchase.

8. Payment

Full payment is required before we order materials, schedule production, or begin production. We may, at our sole discretion, approve different written payment terms for a specific customer; different written terms for one customer do not create a general payment-plan or credit policy. Orders may be paused for nonpayment, and pricing and production timing may change if payment is delayed. Payment alone does not start production while required Artwork, information, or Approval is still missing (Section 17).

9. Customer Information

You are responsible for providing accurate contact, billing, shipping, and order information, and for promptly responding to our questions. Delays caused by missing or incorrect information may extend production and delivery timing.

10. Artwork Submissions

You may supply Artwork or ask us to prepare it. You represent that you own or have permission to use everything you submit. We may refuse content when ownership or authorization is reasonably disputed, or that violates Section 35 (Prohibited Content).

11. Your Intellectual Property

You retain ownership of the intellectual property you submit. Submitting content does not transfer ownership to Lone Star Signs.

12. Production License

You grant Lone Star Signs a limited, non-exclusive license to use, reproduce, modify, format, print, cut, manufacture, store, and transmit your submitted content only as reasonably necessary to quote, design, obtain approvals for, produce, fulfill, support, document, and (at your request) reorder your Orders. We may retain production files and records as business records.

13. Artwork Preparation

When we prepare or adapt Artwork, we do so based on the information you provide. Our design work product for your Order (excluding your submitted content) is prepared for the purpose of producing your Order.

14. Artwork Proofs and Approvals

Lone Star Signs may prepare, typeset, revise, recreate, format, or otherwise create Artwork using information supplied by the Customer. Regardless of who created or modified the Artwork, the Customer is solely responsible for carefully reviewing the final proof and all Order details before Approval.

The Customer must verify all spelling, grammar, names, telephone numbers, email addresses, website addresses, physical addresses, dates, prices, quantities, dimensions, wording, layout, orientation, colors, materials, finishing, and other content or specifications.

Customer Approval confirms that the Artwork and Order details are correct and authorizes Lone Star Signs to proceed with Production. Approval also accepts responsibility for errors that were visible or reasonably discoverable in the approved proof, including errors originally introduced by Lone Star Signs during design, typesetting, file preparation, formatting, layout, or revision.

• A proof represents design and layout, but may not perfectly represent physical color, texture, material appearance, scale, or how the finished product looks under different lighting.
• Not every order requires a traditional proof — production-ready uploads and other approved workflows may proceed without one.

15. Responsibility for Approved and Supplied Content

Customer-approved errors are the customer's responsibility. Lone Star Signs is not responsible for spelling, number, wording, address, date, layout, or other content errors contained in Customer-approved Artwork. Those errors do not qualify for a refund, credit, replacement, exchange, complimentary reprint, or free correction.

Lone Star Signs remains responsible if the finished Product materially differs from the Customer-approved Artwork or written specifications due solely to a Lone Star Signs production error (see Section 26). Nothing in this section waives any right or liability that cannot legally be waived.

The Customer is solely responsible for the accuracy and completeness of all information supplied to Lone Star Signs, including spelling, grammar, names, telephone numbers, email addresses, website addresses, street addresses, dates, prices, quantities, dimensions, wording, instructions, and other content. Lone Star Signs may reproduce Customer-supplied information exactly as received and is not required to independently verify, research, correct, standardize, interpret, or confirm that information. Any review performed by Lone Star Signs is a courtesy and does not transfer responsibility for accuracy from the Customer.

16. Production-Ready Uploads

If you upload production-ready files, you are responsible for their content, resolution, dimensions, bleed, and color setup. We may — but are not obligated to — flag apparent problems before production.

17. Order Changes, Cancellations, and Production Start

Production begins only after all required conditions are satisfied: full payment, required order information, usable or production-ready Artwork, and any required Approval. Requested changes after Approval or after production begins may not be possible, and may change pricing and timing where accepted. Change requests must be confirmed by us in writing to be effective.

Before Production Begins

A Customer may request cancellation by contacting Lone Star Signs in writing. A cancellation request is not effective unless and until Lone Star Signs confirms the cancellation in writing. If the request is received before design work, material procurement, production scheduling, or manufacturing has begun, Lone Star Signs may approve the cancellation and refund the amount paid, less any nonrefundable payment-processing fees and other costs already incurred for the Order. Any approved refund will generally be returned to the original payment method unless otherwise agreed in writing.

After Work or Procurement Begins

Once Lone Star Signs has begun design work, ordered or allocated materials, scheduled the Order for production, or started manufacturing, the Order is a custom final sale and is not eligible for cancellation, refund, return, credit, or exchange. If Lone Star Signs approves an exception in writing, any refund or credit will be reduced by the value of completed work, committed production capacity, special-order materials, and other nonrecoverable costs.

Cancellation of an Order does not automatically cancel or refund separately performed services, completed design work, Rush Production charges already earned, or nonrecoverable third-party charges.

18. Production Turnaround

• Production turnaround and shipping transit time are separate.
• Production turnaround begins only after all required conditions in Section 17 are satisfied.
• Stated completion dates are estimates unless we provide a separate written guarantee.
• Business days exclude weekends, holidays, and business closures unless stated otherwise.
• Delays caused by missing information, artwork changes, late approvals, payment issues, customer requests, material availability, equipment problems, unusually large orders, or complex production requirements may extend timing.
• Production completion does not mean carrier delivery has occurred.

19. Rush Production

Rush Production moves your order to the front of our production queue. Shipping speed is selected separately during checkout.

• Rush Production applies only to design and manufacturing operations performed by Lone Star Signs, giving the eligible order priority in our production queue.
• Rush Production does not include expedited shipping and does not guarantee carrier delivery by any particular date.
• Rush Production begins only after full payment, required information, usable Artwork, and any required Approval are received.
• Rush availability depends on the product, quantity, artwork condition, complexity, material availability, workload, equipment capacity, and the requested deadline. We may decline Rush Production when the requested schedule cannot reasonably be achieved.
• Customer delays or customer-requested changes may extend or reset the rush schedule.
• Rush fees compensate us for prioritizing production capacity and are nonrefundable once the order is prioritized, scheduled, materials are ordered, design begins, or production begins. Customer-caused delays and carrier delays do not create a right to a rush-fee refund.
• Purchasing both Rush Production and expedited shipping does not create a guaranteed delivery date. No guaranteed completion or delivery date exists unless we provide a separate express written guarantee signed by an authorized representative.

20. Shipping

We pack and tender shipments to the Carrier and service you select at checkout. Risk of loss passes according to applicable law upon our proper tender to the Carrier; we remain responsible for properly completing and tendering the shipment according to the selected service. Tracking information is provided when available.

21. Expedited Shipping

• Expedited shipping applies only to the carrier transportation service selected, after production is completed. It does not shorten production time.
• Expedited shipping and Rush Production are separate services.
• Carrier transit times and delivery dates are estimates supplied by third-party Carriers. We do not control the Carrier after tender.
• After timely tender, we are not responsible for delays caused by UPS, FedEx, USPS, freight carriers, couriers, or other delivery providers.

22. Carrier Delays

Carrier delays can result from weather, routing errors, mechanical failures, service interruptions, labor disruptions, capacity issues, missed or incorrect scans, address corrections, security or customs delays, natural disasters, government actions, carrier mistakes, and other carrier acts or omissions.

• Expedited-shipping charges are nonrefundable through Lone Star Signs when the delay or missed delivery commitment is caused by the Carrier.
• A carrier delay does not create a right to cancel a Custom Product order, or a right to a refund, credit, replacement, complimentary reprint, or reimbursement from Lone Star Signs.
• Lone Star Signs may, at its discretion, assist with submitting a carrier service-guarantee claim when one may be available. Lone Star Signs does not guarantee that a carrier will accept or pay any claim. Any credit provided to the Customer will be limited to the amount actually approved, received, and retained by Lone Star Signs from the carrier for the affected shipment, after any applicable fees or adjustments. No credit is owed unless and until the carrier approves and pays the claim. Carrier credits do not include the cost of the Custom Products, Rush Production charges, lost profits, missed events, labor, installation expenses, rental costs, or other damages.
• We are not responsible for missed events, lost profits, lost business, installation expenses, labor costs, penalties, rental costs, rescheduling costs, or other consequential losses caused by carrier delay.
• If you have a fixed deadline, allow adequate production and transit time; if your deadline is critical, contact us before ordering. No delivery date is guaranteed unless separately guaranteed in writing by an authorized Lone Star Signs representative.

23. Shipping Address Accuracy and Address Corrections

The Customer is solely responsible for providing a complete and accurate shipping address, including the recipient name, company name, street address, apartment, suite, unit, or building number, city, state, postal code, telephone number, and any delivery instructions.

Lone Star Signs ships using the address submitted or approved by the Customer. Lone Star Signs does not independently verify whether an address is valid, complete, deliverable, current, associated with the intended recipient, or appropriate for the selected Carrier. Lone Star Signs is not required to correct, interpret, research, or modify a Customer-supplied address.

Lone Star Signs does not change a Customer-supplied shipping address unless the Customer requests or approves the change, or a Carrier-required formatting correction is necessary and does not alter the intended destination.

The Customer must review and confirm the shipping address before the Order is released for shipment. Once the shipment has been tendered to the Carrier, any requested address correction, redirection, interception, return, or reshipment is subject to Carrier approval and may result in additional charges and delivery delay.

Lone Star Signs is not responsible for delayed, returned, misdelivered, lost, redirected, or undeliverable shipments resulting from an incomplete, incorrect, outdated, or Customer-supplied shipping address. Such issues do not create a right to a refund, credit, complimentary reprint, free replacement, or free reshipment.

The Customer is responsible for all additional costs arising from an incorrect or incomplete shipping address, including address-correction fees, interception or redirection charges, return shipping, reshipping, storage, handling, replacement shipping, customs charges, Carrier surcharges, and the cost of replacing Products that cannot be recovered.

If a shipment is returned to Lone Star Signs because of a Customer-supplied address problem, Lone Star Signs may require payment of all additional shipping and handling charges before reshipment.

If Lone Star Signs independently changes a correctly supplied address and that change directly causes the delivery problem, the customer-responsibility exclusion in this section does not apply to that extent.

24. Pickup

Pickup orders are held at our Red Oak, Texas location. We will notify you when your order is ready. Failure to pick up completed Custom Products does not create a refund right (Section 25). Orders unclaimed after an extended period may be handled per our written notice to you.

25. Custom Products — Final Sale, No Refunds

All custom-made, personalized, printed, cut, fabricated, or specially ordered products are final sale and nonrefundable. Custom Products generally cannot be resold.

• No refunds, returns, credits, or exchanges are available after design, material procurement, scheduling, or production begins.
• Customer-supplied errors and customer-approved errors do not qualify for refunds, credits, replacements, exchanges, or complimentary reprints. Covered errors include spelling, telephone numbers, addresses, dates, wording, quantities, dimensions, colors, layout, orientation, and other content.
• Review all information carefully before Approval (Section 14).
• Abandoning a project after work or material procurement has begun does not create a refund right.
• Failure to use or pick up completed Custom Products does not create a refund right.
• No product may be returned without prior written authorization.

This section does not eliminate our responsibility for verified Lone Star Signs production errors (Section 26) or the shipping-damage process (Section 27) — those remedies remain available as described there.

26. Verified Lone Star Signs Production Errors

A verified production error exists when the finished product materially differs from the approved Artwork or written order specifications due solely to Lone Star Signs. Customer-supplied and customer-approved errors are not production errors.

• We may inspect the product and supporting evidence, and we may choose the appropriate remedy — which may include correction, repair, reprinting, or replacement of the affected product.
• A production error does not automatically create a right to a cash refund; remedies may be limited to the affected portion of the order.
• Preserve allegedly defective products until the claim is resolved. Do not dispose of, alter, install, or use disputed products when doing so prevents reasonable inspection.

27. Shipping Damage

Shipping damage is different from carrier delay. Inspect shipments promptly on arrival.

• Photograph visible shipping damage before discarding any packaging, and preserve the packaging and damaged products during claim review.
• We may require your cooperation with the carrier claim.
• Where appropriate, we may repair, replace, or reprint affected products. A cash refund is not automatic.
• Failure to preserve evidence may limit available remedies.

28. Claims

Claims involving visible damage, shortages, incorrect Products, or defects reasonably discoverable upon inspection must be submitted within five (5) calendar days after delivery or pickup. A condition that could not reasonably have been discovered during that period must be reported promptly after discovery. All claims remain subject to these Terms and applicable law.

A claim must include the Order number, a description of the issue, the quantity affected, photographs, packaging photographs where shipping damage is involved, and any other information Lone Star Signs reasonably requests. The Customer must preserve the affected Products and relevant packaging while the claim is reviewed. Send claims to orders@lstarsigns.com or call 214-505-3611.

29. Returns

Custom Products are final sale (Section 25). Any non-custom item we expressly agree to accept back requires prior written authorization and must be unused and in original condition.

30. Color Variation and Color Matching

Screen colors, emailed proofs, photographs, screenshots, customer printouts, and physical printed Products may appear different from one another. Color appearance can be affected by monitor and device settings, screen brightness, ambient lighting, camera settings, image processing, compression, file format, viewing angle, printing process, ink, substrate, coating, lamination, finishing, and other Production conditions.

Lone Star Signs generally prepares and produces printed Products using CMYK production values. RGB colors are intended primarily for digital displays and may shift when converted to CMYK for printing. Colors selected from or viewed on a website, computer monitor, mobile device, photograph, screenshot, emailed proof, or office printer are not reliable standards for exact printed-color matching.

If a specific brand or production color is required, the Customer must provide the applicable Pantone Matching System color number or another recognized physical color standard before Artwork Approval and Production. Supplying a Pantone color gives Lone Star Signs a defined production target, but does not guarantee a perfectly identical result on every substrate, printer, ink set, coating, finishing process, or Production run unless Lone Star Signs separately agrees in writing to a specific color-matching process.

Minor color variation between digital proofs, printed samples, finished Products, separate Production runs, different substrates, different printers, and previously produced items is commercially normal and is not automatically a defect or Production error.

When exact color is critical, the Customer must notify Lone Star Signs before ordering. Lone Star Signs may require the Customer to approve a printed color sample, physical production proof, or other recognized color standard before full Production. Additional charges may apply for color matching, sampling, proofing, testing, setup, or special Production requirements.

Customer Approval of Artwork without providing a Pantone color, recognized physical color standard, or requesting a physical color sample authorizes Lone Star Signs to produce the Order using the supplied Artwork and applicable converted CMYK values. Differences between the finished Product and colors displayed on a screen, photograph, screenshot, emailed proof, or customer-provided printout do not qualify for a refund, credit, replacement, or complimentary reprint when Lone Star Signs produced the approved Artwork and written specifications correctly.

31. Material and Size Tolerances

Manufacturing and cutting have reasonable tolerances. Material thickness, dimensions, placement, and finishing may vary within commercially reasonable production tolerances. A material or color variation is not a defect unless it materially fails the written order specification.

32. Outdoor Exposure and Product Wear

Product life depends on material, installation, weather, sunlight, wind, temperature, chemicals, handling, and maintenance. No specific outdoor lifespan is guaranteed unless stated in writing for a particular product. Damage caused by installation, misuse, severe weather, improper storage, vandalism, impact, chemicals, or ordinary wear is not a production defect.

33. Customer Installation

You are responsible for determining whether a product, mounting method, location, and installation method are appropriate, and for following applicable laws, codes, property rules, permits, utility-locating requirements, and safety practices. We are not responsible for damage caused by improper installation, removal, use, placement, or maintenance unless we separately perform the installation under written terms.

34. Customer Use of Products

You are responsible for your use of the Products, including where and how they are displayed and whether that use complies with applicable laws and third-party rights.

35. Prohibited Content

We may refuse or cancel work involving: illegal content; fraudulent content; defamatory content; threats; harassment; obscenity where unlawful or inappropriate; intellectual-property infringement; counterfeit material; deceptive impersonation; unsafe instructions; or content that violates platform, carrier, or payment-provider requirements. We do not undertake to review every customer submission for legality — responsibility for submitted content remains yours.

36. Intellectual-Property Complaints

If you believe content we produced or displayed infringes your intellectual-property rights, contact us at orders@lstarsigns.com with sufficient detail to evaluate the complaint. We may pause or refuse affected work while a reasonable dispute is evaluated.

37. Website Accounts

You are responsible for the accuracy of account information and the security of your login credentials, and for activity under your account. Notify us promptly of any unauthorized use.

38. Website Acceptable Use

Do not misuse the Website — including attempting unauthorized access, interfering with its operation, scraping at disruptive volume, or submitting malicious code or unlawful content. We may suspend access that threatens the Services or other customers.

39. Third-Party Services

The Services rely on third parties (payment processors, carriers, hosting, and communications providers). Their services are governed by their own terms, and we are not responsible for third-party services beyond our obligations stated in these Terms.

40. Disclaimers

Except as expressly stated in these Terms or a separate written warranty, the Services and Products are provided "as is," and we disclaim implied warranties — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — to the fullest extent permitted by law. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

41. Limitation of Liability

To the fullest extent permitted by law, Lone Star Signs is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages — including lost profits, lost business, missed events, installation costs, labor, penalties, replacement rentals, reputational harm, or loss of opportunity — arising from or related to the Services, Products, or these Terms.

To the fullest extent permitted by law, Lone Star Signs' total aggregate liability arising from or related to an Order is limited to the amount the Customer actually paid for the affected Product or Order. Nothing in these Terms disclaims or limits liability that cannot legally be disclaimed or limited, and rights that cannot legally be waived remain preserved.

42. Indemnification

The Customer will defend, indemnify, and hold harmless Lone Star Signs and its owners, employees, and agents from third-party claims, damages, liabilities, and reasonable costs arising from customer-submitted content, intellectual-property infringement involving that content, unlawful or unauthorized content, customer misuse or improper installation of Products, or work performed according to the Customer's instructions. This obligation does not apply to the extent a claim results from Lone Star Signs' verified production error, willful misconduct, or another liability that cannot legally be shifted.

43. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, fire, flood, epidemics, government actions, utility failures, internet outages, equipment failure, material shortages, transportation disruption, labor interruption, supplier failure, and carrier interruption. Obligations that legally cannot be excused are not excused by this section.

44. Governing Law

These Terms and every Order are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

45. Venue

Subject to any venue requirement that cannot legally be waived, exclusive venue for any state-court action arising from or relating to these Terms, an Order, or the parties' relationship will lie in Ellis County, Texas. Exclusive venue for any federal-court action will lie in the United States District Court for the Northern District of Texas, Dallas Division. Each party consents to the personal jurisdiction of those courts.

46. Severability

If any provision of these Terms is held unenforceable, the remainder stays in effect, and the unenforceable provision is modified to the minimum extent necessary.

47. Entire Agreement

These Terms, together with your Order details, our Privacy Policy, our SMS Terms (if you text with us), and any separate signed writing, are the entire agreement for your purchase, and supersede prior discussions.

48. Assignment

You may not assign your rights under these Terms without our written consent. We may assign these Terms in connection with a business transfer.

49. Changes to These Terms

We may update these Terms from time to time. The current version, with its effective date, is always available on this page. The version in effect when you place an Order governs that Order.

50. Contact

Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs
206 L & B Street, Red Oak, TX 75154
Phone: 214-505-3611
Email: orders@lstarsigns.com