Shipping & Returns

Shipping rates and services

Orders ship from Red Oak, Texas 75154 to destinations in the United States. Available carrier services and live destination-based rates are calculated and shown at checkout from the package and delivery address. Depending on the destination and package, available services may include USPS, UPS, or expedited options.

We do not promise a fixed nationwide shipping price. Local pickup in Red Oak, Texas may be offered separately at checkout and is not a nationwide shipping service.

Handling and delivery estimates

Orders are processed Monday through Friday. Most orders require an estimated three to six business days of handling before shipment. The service and estimated delivery dates shown at checkout are estimates, not guarantees. Carrier delays, weather, holidays, material availability, artwork approval, and other circumstances may affect timing.

Rush Production, when offered, changes production priority only. It does not include or guarantee faster carrier service.

Returns and exchanges

Returns are not accepted. Exchanges are not accepted. Custom-made, personalized, printed, cut, fabricated, or specially ordered products are final sale.

Defects, shipping damage, and production errors

Claims involving defects, shipping damage, shortages, incorrect products, or a verified Lone Star Signs production error must be reported within five (5) calendar days after delivery or pickup. Preserve the affected products and all packaging, and include the order number, a description of the issue, photographs, and any other information reasonably requested.

After review, Lone Star Signs may determine the appropriate remedy, which may include correction, repair, reprinting, or replacement of the affected product. A cash refund is not automatic.

Customer-supplied or customer-approved errors—including artwork, spelling, addresses, telephone numbers, wording, quantities, dimensions, colors, layout, orientation, or other specifications—do not qualify as defects or Lone Star Signs production errors.

Cancellations

Cancellation is unavailable once design, material procurement, scheduling, or production has begun.

Contact us about an order

Send a claim or shipping question using the contact information below.

Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs
206 L & B Street, Red Oak, TX 75154
Phone: 214-505-3611
Email: orders@lstarsigns.com

Additional order terms, including artwork approval and claim requirements, are in our Terms & Conditions.