Privacy Policy

1. Who We Are and What This Policy Covers

This Privacy Policy describes how Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs ("Lone Star Signs," "we," "us"), collects, uses, shares, and protects information when you visit our website, request a quote, place an order, communicate with us, or otherwise use our products and services (together, the "Services"). It applies to customers, prospective customers, and website visitors.

Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs
206 L & B Street, Red Oak, TX 75154
Phone: 214-505-3611
Email: orders@lstarsigns.com

2. Information You Provide to Us

We collect information you choose to give us, including:

• Contact information — your name, email address, telephone number, and mailing address.
• Business and organization information — company name, industry, website, tagline, brand colors, and similar details you supply so we can design and produce your products.
• Account information — if you create a customer account, your login email and the information saved to your account, such as addresses and order history.
• Quotes and proposals — the product, quantity, sizing, and design details you provide when requesting a quote or reviewing a proposal.
• Orders and invoices — the products you order, order options, order history, and related records.
• Billing and shipping information — billing contact details and the shipping addresses and phone numbers you provide for delivery.
• Payment-related information — payments are processed by our third-party payment processor. We receive confirmation of payment and limited payment details (such as the card brand and last digits) needed for receipts, support, and refunds. We do not store full card numbers on our own systems.
• Artwork and uploaded files — logos, photographs, designs, advertising copy, names, telephone numbers, dates, and other content you submit for your products (see Section 4).
• Artwork approvals — your approval decisions, the artwork version you approved, and the time of approval, kept as part of the permanent order record.

3. Communications With Us

When you communicate with us, we keep a record of the communication so we can serve you, document your orders, and maintain accurate business records. This includes:

• Email — messages to and from addresses such as orders@lstarsigns.com, including quotes, proofs, approvals, receipts, order updates, and customer-service conversations.
• Text messages (SMS/MMS) — if you text with us, we keep the messages, pictures, phone numbers, and delivery information associated with the conversation. Our texting program is described in our SMS Terms. Text messaging with us is for orders, inquiries, and customer service — not marketing.
• Website chat — chat messages you send through our website.
• Facebook and Instagram messages — if you message our business pages, we read and respond to those messages through the platform. Meta's own terms and privacy policies also apply to those platforms.
• Telephone calls — we may maintain records of customer-service calls (such as the number, time, and notes about the call). Where permitted by law, calls may be recorded or transcribed; any notice or consent required by applicable law will be provided or obtained before such recording occurs. Call records or transcripts may be associated with your customer or order records for customer service, dispute resolution, training, quality, and documentation purposes.

4. Artwork, Logos, and Files You Submit

You may submit artwork, logos, photographs, business information, telephone numbers, addresses, names, dates, advertising copy, and other content. We use submitted content to prepare quotes, design products, generate proofs, obtain your approval, produce your order, provide support, process reorders, and document the transaction. Files may be retained for production records, reorders, customer support, accounting, dispute resolution, fraud prevention, and legal obligations.

Submitting content does not transfer ownership of your intellectual property to Lone Star Signs. You remain the owner of your content and remain responsible for having the rights and permissions necessary to submit it and have it produced. See our Terms & Conditions for the limited production license you grant us.

5. Information Collected Automatically

• Website and device information — such as IP address, browser type, device information, pages visited, and the timestamps of requests.
• Cookies and similar technologies — we use cookies and similar technologies to operate the website, keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; some site features may not work without them.
• Analytics — we collect aggregate usage information about how visitors use our website (for example, which pages are visited) to improve the Services. Our analytics are operated for our own business purposes.
• Fraud- and abuse-prevention data — such as IP addresses, request patterns, and security logs used to protect the website, our customers, and our business.

6. Information We Receive From Others

• Shipping providers — tracking and delivery information about your shipments.
• Payment processors — payment confirmations and limited payment details.
• Service providers — information generated while providing services on our behalf, such as message delivery status from our communications providers.

7. How We Use Information

• To provide quotes, proposals, and design services;
• To prepare artwork, proofs, and approval requests;
• To process payments, produce orders, arrange pickup or shipping, and provide tracking;
• To communicate with you about inquiries, orders, artwork, payment, production, pickup, shipping, and customer service;
• To maintain customer, order, and accounting records;
• To send occasional promotional email only if you have opted in (see Section 10);
• To operate, secure, and improve the website and Services, and to prevent fraud and abuse;
• To comply with legal obligations and resolve disputes.

8. How We Disclose Information

We do not sell personal information. We disclose information only as described here:

• Payment processors — to process your payments securely.
• Shipping carriers — name, address, and phone number as needed to deliver your order.
• Cloud hosting and storage providers — that host our website, databases, files, and artwork.
• Communications providers — that transmit our email, text messages, and website chat.
• Accounting and operational systems — used to maintain business, tax, and financial records.
• Security providers — that help protect the website and our systems.
• Legal disclosures — when required by law, subpoena, or court order, or to protect our rights, customers, or others.
• Business transfers — if our business is sold, merged, or reorganized, customer records may transfer as part of that transaction, subject to this policy or a successor policy.

Our service providers process information solely to operate communications, process orders, prevent fraud, maintain systems, or provide services on our behalf. Service-provider processing is not permission for those providers to independently market to our customers.

9. Mobile Telephone Information — No Sale or Sharing for Marketing

Mobile telephone information will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes. SMS opt-in data and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We use communications service providers that process messages solely to deliver our communications on our behalf, and that processing is not permission for them to market to you. Providing your telephone number does not authorize promotional text messages — our texting is limited to orders, inquiries, and customer service as described in the SMS Terms.

10. Your Communication Choices

• Transactional email — we send email reasonably necessary to complete, fulfill, support, or document your transactions (quotes, proofs, approvals, receipts, order updates, shipping notices, account and security notices). These continue even if you unsubscribe from promotional email.
• Promotional email — sent only if you opt in, expected to be infrequent, and every promotional email includes an unsubscribe method. Unsubscribing from promotions does not stop transactional email about your orders.
• Text messages — reply STOP to any of our texts to opt out, START to resume, or HELP for help. Details are in the SMS Terms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing and documenting Orders, maintaining production and Artwork-approval records, supporting reorders, providing customer service, satisfying tax, accounting, warranty, and legal obligations, resolving disputes, preventing fraud, and protecting our rights and systems.

Retention periods vary depending on the type of information, the nature of the transaction, applicable legal requirements, and whether the information is needed for an active business or legal purpose. We may need to retain certain records, including completed Order, payment, tax, accounting, Artwork-approval, consent, fraud-prevention, and dispute records, even after a deletion request.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to technical limitations and lawful recordkeeping requirements.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information — including access controls, encrypted connections to the website, and payment processing handled by our payment processor rather than on our own systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Privacy Requests and Applicable State Rights

You may contact Lone Star Signs at orders@lstarsigns.com or 214-505-3611 to ask what personal information we maintain about you, request correction or deletion, or raise a concern about our use of your information. We will review and respond to verifiable requests as required by applicable law and may voluntarily honor reasonable requests even when a particular state privacy law does not apply.

Certain exceptions may require us to retain information, including completed Order, payment, tax, accounting, Artwork-approval, consent, fraud-prevention, security, and dispute records.

Residents of Texas, California, and other states may have additional rights when the applicable state privacy law covers Lone Star Signs and the relevant processing activity. These rights may include access, correction, deletion, portability, or the right to opt out of certain sales, sharing, targeted advertising, or profiling.

Lone Star Signs does not sell personal information for money. We will update this Privacy Policy or provide additional state-specific disclosures if our legal obligations, business size, or data practices change.

14. Children

Our Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it as required by law.

15. Third-Party Websites

Our website and communications may link to third-party sites (for example, carrier tracking pages or social platforms). Their privacy practices are their own; this policy does not cover them.

16. Processing in the United States

We are a Texas business and our Services are operated from and hosted in the United States. If you use the Services from outside the United States, your information will be processed in the United States.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The current version, with its effective date, is always available on this page. Material changes will be reflected by an updated effective date; continued use of the Services after a change means the updated policy applies.

18. Contact Us

Lone Star Signs Enterprises, LLC, doing business as Lone Star Signs
206 L & B Street, Red Oak, TX 75154
Phone: 214-505-3611
Email: orders@lstarsigns.com